Position Summary

The QC Supervisor is responsible for leading and overseeing all Quality Control laboratory activities supporting both the bakery and flavour operations. This role provides direct leadership, technical guidance, and operational oversight to the QC team to ensure testing, product release, and quality monitoring activities are performed accurately, efficiently, and in full compliance with food safety, regulatory, and customer requirements.

The QC Supervisor ensures the QC laboratory operates as a critical support function to production while maintaining the highest standards of analytical integrity, documentation accuracy, and operational efficiency. The role leads quality investigations, manages the hold and reblend programs, supports continuous improvement initiatives, and ensures laboratory operations remain organized, audit-ready, and aligned with Embassy’s food safety and quality standards.

This position also maintains hands-on laboratory competency and actively performs analytical testing when required to support production demands and ensure uninterrupted workflow.

Key Responsibilities

QC Team Leadership & Supervision

• Supervise and coordinate daily activities of the QC Bakery and QC Flavour laboratories.
• Provide leadership, coaching, and technical support to the Sr. QC Technologist and QC Technologists.
• Assign daily testing priorities and ensure adequate laboratory coverage across shifts.
• Ensure QC staff maintain testing accuracy, documentation integrity, and compliance with laboratory procedures.
• Provide training, mentoring, and performance feedback to support employee development.
• Support recruitment, onboarding, and training of new QC team members.
• Step in to provide laboratory coverage during planned or unplanned staff absences.
• Reinforce adherence to GMP, food safety, laboratory, and company procedures.

• Provide real-time quality support to production teams during manufacturing activities.
• Collaborate closely with operations teams to reinforce quality expectations and drive accountability.

Continuous Improvement & Laboratory Management

• Lead continuous improvement initiatives within the QC laboratory to enhance efficiency, accuracy, and workflow.
• Support development, review, and maintenance of QC-related SOPs and work instructions.
• Ensure laboratory areas remain organized, clean, and audit-ready at all times.
• Manage laboratory inventory, including ordering, tracking, and maintaining critical supplies and reagents.
• Support Lean and operational excellence initiatives within the Quality department.
• Ensure all QC activities protect the food safety, authenticity, legality, and quality of Embassy products.

Analytical Testing & Quality Control

• Oversee analytical testing of raw materials, in-process samples, and finished products.
• Ensure all required testing is completed accurately and documented within defined timelines.
• Maintain laboratory standards for analytical accuracy, calibration, and method reliability.
• Review laboratory data and verify test results prior to product release.
• Manage and coordinate the external laboratory testing program when required.
• Support laboratory testing activities to ensure uninterrupted production flow and timely product release.
• Ensure failed or out-of-specification results are immediately investigated and corrective actions implemented.
• Maintain the same level of laboratory competency and qualification as QC Technologists.

Hold, Reblend & Quality Investigation Programs

• Oversee and administer the facility Hold and Reblend Program.
• Ensure product holds are implemented immediately both physically and within system controls.
• Review and approve hold investigations and root cause analysis.
• Coordinate reblend trials with R&D and Operations when required.
• Ensure held inventory is accurately tracked and regularly reviewed.
• Maintain organization, control, and compliance of the hold area.

Qualifications

• College diploma or university degree in Food Science, Chemistry, Microbiology, or a related discipline
• Minimum 5 years of quality control experience in food manufacturing
• Minimum 2 years of leadership or supervisory experience
• Strong analytical and laboratory testing skills
• Proven ability to lead investigations and solve technical problems
• Experience working within GFSI-certified environments (BRCGS preferred)
• Strong documentation, reporting, and computer skills
• Ability to manage multiple priorities in a fast-paced production environment
• Flexibility to support operational needs when required

Environmental Conditions

• Potential exposure to laboratory chemicals, loud noise, dust, or temperature variations.
• Physical requirements may include standing, walking, climbing, stooping, or typing.
• Occasional lifting of up to 10 lbs may be required.
• This is an on-site position.

This position is for an existing vacancy with a range of $29.00 - $32.00 per hour.

Embassy Ingredients is committed to providing accommodations for applicants with disabilities through the recruitment, selection and/or assessment process. If contacted for an employment opportunity, please advise the People and Development Department of the nature of any accommodation(s) that you may require. We thank all applicants in advance for their interest in an Embassy career, but only those selected for an interview will be contacted.